Do you have a minimum?
We require a minimum order amount of $100 (pre-tax) for rentals, and/or $500 for custom floral arrangements.
How far in advance do you recommend to book your rentals?
Our rental reservations are based on first-come, first-served basis so we recommend booking as soon as you can especially if your event date is in a peak season.
Are there any extra fees on top of the rental price?
The extra fees would be the security deposit (refundable if the items are returned on time and in same condition), HST and if the delivery service is in urban area and/or if we have to go through more than 5-step stairs or an elevator to get an access to the delivery location. If you need an extension, delivery &/or pickup, setup or teardown, those are extras as well. You can read below for our pricing for these.
What is the process of renting your decor items?
- Check out our Rentals/Shop page. There you will find our decor items with photos & prices. Click “add to quote” on the items you want to rent & proceed to checkout (and place order) to request a quote.
- Once we receive your request, we’ll provide a final quote for your review, and an invoice upon approval. We require 50% initial payment along with a signed rental agreement and credit card on file in order to reserve rental items for your event. The remaining 50%, as well as the security deposit (will be charged from your credit card), are due 15 days prior to your event. If you book less than 15 days before your event, your balance plus the security deposit will be collected in full at the time of reservation. We may have to charge $1 from your credit card (to see if it’s valid – we’ll then deduct this from your total rental amount).
- Please note that your order is not guaranteed until the contract is signed and payment is made. We need at least 5 days to prepare your order.
How long is the rental period?
Our prices are based on a rental period of 1-4 days depending on the item and the date you’re renting. Items may be picked up 1-2 days before and brought back the day after your event. If you need to extend, let us know and we’ll try to be flexible.
Where is the pickup location?
We are currently located in Stouffville (L4A0T4), but we might be able to meet up in Toronto (M6E2W4) depending on your order or if there are enough order during your pickup date. Just inquire!
Do you deliver & pickup?
Not a problem! We can deliver and pick up for an additional cost. The cost depends on the type and number of items rented and the location of the venue.
We charge extra for the following: if set up and tear down is required / if the delivery service is in urban area or if we have to go through more than 5-step stairs or an elevator to get an access to the delivery location / if we have to pay for parking during delivery/pickup.
If you order items more than $550, we may be able to reduce the delivery & pickup costs.
May I pick up the order myself?
Most of our items can be picked up as long as you have a suitable vehicle. However, some (such as sensitive items &/or bigger items) are required to be dropped off and picked up by ourselves.
May I come & see your decor items?
Sure, you may book an appointment to see the decor items. We usually have our items in Stouffville (L4A0T4).
Do you have more decor than what is shown on the collection page?
Yes. We usually have more decor in our showroom than what is shown on our website’s Collection page. If you are looking for something you don’t see, please just ask us.
What is the cancellation policy on rentals?
Once the items are booked, the down payment is non-refundable. If you cancel within 2 months, we do not offer refund and the invoice must be paid in full.
Do you charge cleaning fees?
Cleaning is not included in our rental rate. All dishes, glasses and flatware come to you clean and ready to use. We hand wash all of our items with extra care to preserve the integrity of each piece. To avoid a cleaning fee, we ask that all dishes, glassware and flatware are lightly rinsed of all liquid or food particles but not washed. Candles need to be removed from candle holders to avoid a cleaning charge. An additional cleaning fee charge of 50% of the item’s rental rate will be assessed for non-compliance.
I lost / broke your item! What now?
Accidents happen. The client is responsible for loss or damage of items and will pay for the cost of replacement or repair (including the travel fee/shipping fees required to replace the lost/damaged item).
What type of payments do you accept?
We accept PayPal, Cash, e-transfer and major credit cards such as Visa, MasterCard, Amex and Discover credit cards and Visa debit cards. We charge an extra non-refundable 4% if paid via credit card or Paypal due to processing fees.
What if I change my mind on items?
Once an order is booked, reductions to orders are not allowed at any point. Substitutions of equal or greater value can be made up to 30 days prior to your event date with extra 20% fee per modified contract.
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